Linux Admin with Networking (L2 Tech Support)

Job Description

As a Linux Admin with Networking knowledge at Netgroot Infotech Private Limited, you will be an integral part of our technical support team, providing Level 2 (L2) support to ensure the smooth operation of our clients' systems. Your expertise in Linux administration and networking, particularly in routing and switching, will be essential in diagnosing and resolving technical issues. You will collaborate closely with our clients, engineers, and other teams to deliver efficient and effective solutions.

Qualifications and Requirements

• achelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).
• Proven experience as a Linux Administrator with hands-on experience in Linux system administration.
• Strong understanding of networking concepts, including routing and switching.
• Experience in providing Level 2 technical support, diagnosing issues, and offering effective solutions.
• Proficiency in scripting languages such as Bash, Python, or similar.
• Familiarity with tools used for monitoring, troubleshooting, and managing Linux systems.
• Excellent problem-solving skills and the ability to think analytically under pressure.
• Strong communication skills to convey technical information to non-technical stakeholders.
• Relevant certifications such as CompTIA Linux+, Cisco CCNA, or equivalent, are a plus.

Responsibilities

• L2 Technical Support: Provide second-level technical support to address and resolve complex technical issues reported by clients.
• Linux Administration: Administer and troubleshoot Linux-based systems to ensure their stability, security, and optimal performance.
• Networking Expertise: Utilize your strong understanding of networking principles, including routing and switching, to diagnose and resolve network-related issues.
• Incident Management: Efficiently manage and prioritize support tickets to meet service-level agreements and deliver timely solutions.
• Collaborative Problem-Solving: Work closely with our engineering and operations teams to analyze and resolve escalated issues.
• Documentation: Maintain accurate and detailed documentation of support interactions, solutions, and troubleshooting procedures.
• Customer Communication: Provide clear and concise communication to clients regarding technical issues, solutions, and progress.
• Continuous Improvement: Contribute to the ongoing improvement of our support processes and systems.